Delivery Promise | Make a promise you can keep | Shipium
Shipium named in 2026 Gartner® MCPMS Market Guide
Offer exact dates to improve competitiveness and conversion
Shipium allows you to move from static ranges to exact dates by providing highly-accurate transit predictions that automatically adjust to what’s happening in your network.
Convert more customers
Meet modern customer expectations and increase the likelihood that they’ll buy.
Make promises, then keep them
Improve customer trust and confidence by meeting the dates you present with extreme accuracy.
Earn repeat business
Boost customer loyalty by setting and meeting competitive delivery expectations.
Flexible implementation options
Create or enhance customer promises
Exact dates, happier customers
Offer exact promise dates (or tighter date ranges) to build trust and convert more customers.
Present promise dates on PDPs and during checkout. Dates are modeled based on inventory, transit times, and your unique network properties.
EDD Enhancement
If you’re looking to improve promise accuracy and more consistently meet dates, replace static transit tables with ML-powered transit times by integrating Shipium with your OMS.
Refresh static transit values with advanced transit time modeling. Shipium transit times account for your network properties (ex. Pickup times), situational factors like the day of week, and real-world factors like forecasted weather.
How Shipium’s customers are using delivery promises
ML-powered EDDs offer advantages throughout the fulfillment process — here are some examples.
Premium Customer Programs
Tailor promises based on customer segment. For example, offer “premium” customers faster dates.
Intelligent Service Selection
Downgrade to cheaper service options when they’re predicted to meet dates. Conversely, use expedited options when you’re at risk of missing a promise date.
3rd-Party Fulfillment
Pass promise dates to 3PL or dropship supplier systems to ensure on-time delivery. Date + rate shop based on promises, then pass optimal selection to 3rd parties.
What Delivery Promise Offers
Connect the shopping experience to the shipping experience. Inform accurate promises with downstream considerations, analyze results, and simulate the impact of changes to close the loop.
Dictate rate shopping decisions
Use date constraints to automate carrier and service selection per your criteria, whether you’re aiming for more aggressive promise dates, greater on-time delivery %, or segmenting selection by customer type.
Offer customer-specific promise dates
Show customers EDDs that account for their location relative to inventory position for maximum accuracy.
Analyze promise performance
Use Shipium Analytics to evaluate OTD%, cost-per-package, carrier selection decisions and more — ensuring that promise dates support your desired mix of speed, cost, and accuracy.
Simulate strategic outcomes
Considering faster dates? Adjusting cutoff times? Adding a new carrier? Use Shipium Simulation to see how operational changes impact on-time performance and costs related to promise dates.
Superior data modeling
Dates are stochastically modeled for unmatched speed and accuracy. Using millions of datapoints, the Shipium platform delivers the most accurate estimated delivery date in the business.
Calibrated to your network
All warehouse or store origins are setup on the platform, and configured to your exact network properties. Our dates are more accurate because we know important details like carrier pull times or days of operation.
Shared scale across transit data
Over 350 million shipments have trained our AI / ML models to give maximum confidence on what will happen, not what could happen.
Carrier-specific understanding
Our models know the probable speed of every carrier and method within your network from every ZIP to every other ZIP. The granularity provides additional customization benefits to fit your specific needs.
Augmented by a global transportation team
The eventual estimate is then adjusted based on a centralized transportation team that accounts for macro conditions, like a blizzard in Chicago or carrier delay bulletins.
Proven Results
Conversion and Accuracy Powered by Industry-Leading ML
Offer extremely accurate promises, even during peak season.
4% Conversion Increase
Resulting from offering exact customer promise dates.
99.1% Accuracy
During peak season 2024.
350+ Million (And Counting)
Shipments processed by the Shipium platform.