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# Ecommerce Supply Chain Playbook

Upcoming plays

- Connecting a Delivery Promise to Carrier Selection
- Adding a Free Shipping Program
- Managing Splits Across Multiple FCs

Plays for each important initiative that makes up the modern ecommerce operations stack.

## What is the Ecommerce Supply Chain Playbook?

Certain situations call for a unique set of processes and tasks—or “plays”—to get the job done. We collected the best approaches to common ecommerce supply chain situations and codified them into a playbook for operations professionals. Each play pulls from industry best practices as well as intimate lessons learned during our time building the supply chains that power Amazon Prime and Zulily.

## Playbook

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### Adding a Delivery Promise

[Adding a Delivery Promise](/content/playbook/adding-a-delivery-promise/ "Adding a Delivery Promise"/index.html)

### Adding a 2-Day Shipping Program

[Adding a 2-Day Shipping Program](/content/playbook/adding-a-2-day-shipping-program/ "Adding a 2-Day Shipping Program"/index.html)

### How to Design an End-to-End Customer Delivery Experience

[How to Design an End-to-End Customer Delivery Experience](/content/playbook/how-to-design-an-end-to-end-customer-delivery-experience/ "How to Design an End-to-End Customer Delivery Experience"/index.html)

### Connecting Pre-Purchase Promise to Shipping Selection

[Connecting Pre-Purchase Promise to Shipping Selection](/content/playbook/how-to-connect-a-pre-purchase-delivery-promise-to-post-purchase-shipping-selection/ "Connecting Pre-Purchase Promise to Shipping Selection"/index.html)

### Reducing Outbound Shipping Costs

[Reducing Outbound Shipping Costs](/content/playbook/reducing-outbound-shipping-costs/ "Reducing Outbound Shipping Costs"/index.html)

### How to Provide Free Shipping to Your Customers

[How to Provide Free Shipping to Your Customers](/content/playbook/the-economics-behind-free-shipping-programs/ "How to Provide Free Shipping to Your Customers"/index.html)

### Negotiating Carrier Rates

[Negotiating Carrier Rates](/content/playbook/negotiating-carrier-rates/ "Negotiating Carrier Rates"/index.html)

### Adding a Subscription Delivery Program

[Adding a Subscription Delivery Program](/content/playbook/adding-a-subscription-delivery-program/ "Adding a Subscription Delivery Program"/index.html)

### How to Decide Packing Sizes & Options Per Fulfillment Center

[How to Decide Packing Sizes & Options Per Fulfillment Center](/content/playbook/how-to-decide-packaging-options-and-sizes-per-fulfillment-center/ "How to Decide Packing Sizes & Options Per Fulfillment Center"/index.html)

### Adding a New Carrier

[Adding a New Carrier](/content/playbook/adding-a-new-carrier/ "Adding a New Carrier"/index.html)