Ecommerce Supply Chain Playbook

Ecommerce Supply Chain Playbook

Upcoming plays

What is the Ecommerce Supply Chain Playbook?

Certain situations call for a unique set of processes and tasks—or “plays”—to get the job done. We collected the best approaches to common ecommerce supply chain situations and codified them into a playbook for operations professionals. Each play pulls from industry best practices as well as intimate lessons learned during our time building the supply chains that power Amazon Prime and Zulily.

Playbook

[Adding a Delivery Promise](/content/playbook/adding-a-delivery-promise/ "Adding a Delivery Promise"/index.html)

Adding a Delivery Promise

09/29/2025 1 min read

[Adding a 2-Day Shipping Program](/content/playbook/adding-a-2-day-shipping-program/ "Adding a 2-Day Shipping Program"/index.html)

Adding a 2-Day Shipping Program

09/29/2025

[How to Design an End-to-End Customer Delivery Experience](/content/playbook/how-to-design-an-end-to-end-customer-delivery-experience/ "How to Design an End-to-End Customer Delivery Experience"/index.html)

How to Design an End-to-End Customer Delivery Experience

07/31/2025

[Connecting Pre-Purchase Promise to Shipping Selection](/content/playbook/how-to-connect-a-pre-purchase-delivery-promise-to-post-purchase-shipping-selection/ "Connecting Pre-Purchase Promise to Shipping Selection"/index.html)

Connecting Pre-Purchase Promise to Shipping Selection

07/31/2025 16 min read

[Reducing Outbound Shipping Costs](/content/playbook/reducing-outbound-shipping-costs/ "Reducing Outbound Shipping Costs"/index.html)

Reducing Outbound Shipping Costs

02/24/2025

[How to Provide Free Shipping to Your Customers](/content/playbook/the-economics-behind-free-shipping-programs/ "How to Provide Free Shipping to Your Customers"/index.html)

How to Provide Free Shipping to Your Customers

02/20/2025 15 min read

[Negotiating Carrier Rates](/content/playbook/negotiating-carrier-rates/ "Negotiating Carrier Rates"/index.html)

Negotiating Carrier Rates

01/29/2025 17 min read

[Adding a Subscription Delivery Program](/content/playbook/adding-a-subscription-delivery-program/ "Adding a Subscription Delivery Program"/index.html)

Adding a Subscription Delivery Program

01/16/2025 6 min read

[How to Decide Packing Sizes & Options Per Fulfillment Center](/content/playbook/how-to-decide-packaging-options-and-sizes-per-fulfillment-center/ "How to Decide Packing Sizes & Options Per Fulfillment Center"/index.html)

How to Decide Packing Sizes & Options Per Fulfillment Center

11/26/2024 13 min read

[Adding a New Carrier](/content/playbook/adding-a-new-carrier/ "Adding a New Carrier"/index.html)

Adding a New Carrier

11/26/2024 20 min read