About Shipium reporting

One of Shipium’s key features is critical reporting that helps you better understand your business, customers, and operations. Shipium’s business intelligence (BI) tool visualizes data from the Shipium platform, providing a clear view of key metrics to help you track trends and make data-driven decisions. In the reporting environment, you’ll have access to flexible dashboards that allow filtering by time period and detailed drill-downs.

Shipium currently supports the following dashboard reporting:

• Delivery Speed. These dashboards display delivery speed performance, measuring the average number of days between when a package is shipped and when it is delivered.
• Label Failovers. These dashboards focus on label failover activity, presenting the total volume of labels that encountered a failover status.
• Label Generation. These dashboards display the average cost per package based on the carrier's rate per API call, when available, when a shipping label is retrieved. The cost shown reflects the raw price directly from the carrier without any manual adjustments.
• On-Time Performance. These dashboards display on-time performance (OTP), measuring a shipment's delivery date against the desired delivery date (DDD) you provided for the shipment. They highlight the percentage of shipments delivered on or before the expected date.
• Rate Shop Selections. These dashboards show the average cost per package based on your organization's configured rates. The cost shown reflects any manual adjustments you have configured to influence Carrier Selection.
• Selected vs. Evaluated. These dashboards provide multiple visualizations to compare selected shipping rates against evaluated alternatives, with categorizations by carrier and service method.
• Shipment Cost Breakdown. These dashboards provide a detailed breakdown of rate shop selections, including base rates and categorized surcharges.

Shipium also offers Shipium Orca AI Analytics, a separate analytics platform with its own dashboard suite and AI-powered query capabilities. If you have access to Shipium Orca AI Analytics, see the Shipium Orca AI Analytics documentation for setup and usage guidance.

Customer data security

With Shipium’s reporting applications, you can count on your data being secure.

• Data encryption. All data transmitted and stored is encrypted and does not include any personally identifiable information (PII).
• Compliance. Our BI tool follows industry-standard security protocols, including SOC 2 compliance.
• Access controls. Strict user permissions and authentication processes protect your sensitive data.
• Security audits. Regular reviews and updates ensure that your data remains secure.

User roles and permissions

Users have the following role-based permissions:

• Customer Admin. Share dashboards, export data, apply filters, and add/remove Customer Users.
• Customer User. View dashboards, export data, and apply filters.
• Domain restrictions. Only users with a valid email address ending in shipium.com or [customername].com are allowed access to the customer instance.

An authorized Admin user can add account members as new users by selecting More from the top menu bar.

Next, you'll need to select Admin within the More menu.

Within the Admin menu, you'll select People in the Governance category.

Finally, you can select Add New Person and complete steps to add a new person from your organization.

Access Shipium reports

To access Shipium reports, you’ll need to log in:

1. Go to the Shipium-provided URL. It will look like: [www.shipium-customer name].domo.com.
2. Log in using your credentials: email, password, and a multi-factor authentication (via phone or email).

Next, you’ll navigate to the dashboard you wish to view:

• Delivery Speed
• Label Failovers
• Label Generation
• On-Time Performance
• Rate Shop Selections
• Selected vs. Evaluated
• Shipment Cost Breakdown

Best practices for using our reporting tool

Navigate dashboards

Each dashboard is composed of individual cards. You’ll use the filters at the top of the screen, with date filters available in the top-right corner. When filters are applied, all cards in the dashboard will automatically refresh. Some date filters may exceed the dataset's time frame, which is documented within the dashboard.

Export data

To export the full dashboard, you’ll click the Share button in the top-right corner and choose PDF or PowerPoint (PPT). To export individual cards, you will hover over the wrench icon on a card, select Send/Export, and choose PPT, PDF, Excel, or CSV.

Large datasets may be truncated during export. To avoid this, you can apply filters to narrow the data before exporting.

Collaborate

To share a dashboard, you’ll click the Person + icon in the top-left corner and notify team members via email if desired.

Resources

If you need help, please reach out to your Customer Success Manager. We aim to respond within 2 to 5 business days.