Peak surcharges

Q: What are peak surcharges, and how do they work?

A: Peak surcharges are additional fees that carriers apply during high-demand periods (typically October through January). These surcharges help carriers manage capacity constraints during the busiest shipping season and include demand, residential delivery, large package, and additional handling surcharges.

Q: How are peak surcharges calculated and applied?

A: Surcharge calculation varies by carrier. Some carriers use fixed fees applied to all shipments, while others use tiered pricing based on your volume compared to baseline (typically June/July volumes). Different surcharges may apply to different service levels. Peaking factor surcharges adjust weekly based on your 4-week trailing volume.

Important: Shipium automatically applies the correct surcharges based on carrier-provided schedules and the volume tier you have configured in your fulfillment context.

Q: How do I manage tiered pricing for peak season surcharges?

A: Some carriers, like UPS and FedEx, use a tiered pricing model for peak season surcharges based on your shipping volume. To ensure you are billed correctly, you need to update your volume tier on a weekly basis (Sunday to Sunday). You can update your volume tier in the Shipium Console in your fulfillment context settings for the carrier contract.

Important: When you update the volume tier surcharge for a carrier contract, the change is applied to all fulfillment contexts that use that same contract. If you have multiple contracts with the same carrier, you must update the volume tier for each contract individually.

Q: Can I see peak surcharges before creating a label?

A: Yes. Peak surcharges are included in rate quotes returned from carrier selection API calls, cost estimates shown in the Shipium Console, and detailed cost breakdowns after label generation.

Note: Surcharge amounts may change weekly during peak season as carriers adjust their pricing.

Q: How can I minimize peak surcharge costs?

A: Strategies to reduce surcharge impact:

• Use ground services when possible; they typically have lower surcharges than express services.
• Optimize packaging to avoid dimensional weight penalties.
• Ship earlier in the week to avoid weekend/Monday surges.
• Diversify carriers to take advantage of competitive pricing.
• Consider regional carriers, which may have lower peak surcharges.

Q: When do peak surcharges start and end?

A: For 2025, for most domestic carriers, peak season runs October 27, 2025 - January 18, 2026. For international carriers, the season may begin as early as mid-August 2025. Exact dates vary by carrier and service level. Shipium automatically manages these dates; surcharges apply and remove according to carrier schedules without any action needed from you.

Q: How do I opt out of peak surcharges?

A: Generally, peak surcharges are mandatory fees from carriers and cannot be opted out of. However, some carriers offer negotiated rates that include flat pricing, and regional or alternative carriers may have different (or no) peak surcharges. In addition, consolidating volume with preferred carriers may qualify you for better peak pricing. Your carrier representatives can discuss any available options for your account.

Configuration and setup

Q: How do I set up my carrier accounts for peak season?

A: Follow these steps:

• Verify all carrier credentials are current and haven't expired.
• Test each carrier integration with sample shipments.
• Configure backup carrier options.
• Set up appropriate shipping rules and cost optimization preferences.
• Review and update any carrier-specific settings (pickup times, cutoff times).

Q: How do I configure shipping rules for holiday operations?

A: To optimize for peak season:

• Update your carrier selection rules to account for increased transit times.
• Configure service level priorities based on expected carrier performance.
• Set appropriate cost vs. speed trade-offs for your business needs.
• Review and update any address validation rules.
• Configure Saturday delivery options if needed.

Q: How do I void or cancel a label?

A: You can find information about label voiding in Cancel a Shipment.

Q: I'm getting authentication errors. What should I check?

A: Authentication failures typically indicate expired carrier account credentials, incorrect credential format or configuration, carrier account status issues (suspended, inactive), or third-party billing configuration problems.

Steps to resolve:

• Verify credentials directly in your carrier account.
• Re-enter credentials in the Shipium Console if needed.
• Check that your carrier account is active and in good standing.
• Contact Shipium Support if the issue persists after verification.

Carrier integration and shipping labels

Q: What should I do if I'm experiencing label generation failures?

A: Label generation failures during peak season are often caused by:

• Carrier API timeouts or errors. Carrier systems can become overwhelmed during high-volume periods.
• Incorrect carrier credentials. Ensure your carrier account credentials are up-to-date and properly configured.
• Third-party billing configuration issues. Verify your third-party billing settings if applicable.

Q: Why am I seeing "NO_CARRIER_FOUND" errors?

A: This error typically occurs when:

• No carrier service methods are configured for your shipment origin.
• Your carrier credentials are not properly linked to the shipping location.
• The destination address falls outside the carrier's service area.
• Carrier service method configurations have been changed or removed.

Solution: Verify that your fulfillment contexts have appropriate carrier accounts configured and that service methods are properly mapped.

Q: How can I reduce the risk of carrier API failures during peak?

A: Best practices include:

• Process shipments earlier in the day when carrier systems are less congested.
• Implement retry logic in your integration to handle temporary timeouts.
• Monitor for alerts from Shipium about carrier service disruptions.
• Have backup carrier options configured in your account.
• Test your integration thoroughly before peak season begins.

Shipium Console

Q: Why isn't my dashboard data updating?

A: Dashboard refresh delays during peak can occur due to high data processing volume across the platform, background job queues during peak hours, and temporary data synchronization delays.

Typical refresh times:

• Real-time data. Within 1-2 minutes under normal load
• Analytical data. Within 5-15 minutes during peak periods
• Historical reports. May take up to 1 hour during high-volume times

If data is more than 30 minutes old, contact Shipium Support, as this may indicate a processing issue.

Q: I can't log in to the portal. What should I do?

A: Login issues are usually caused by:

• Browser cache or cookies issues. Try clearing browser cache or using incognito mode.
• Password expiration. Use the "Forgot Password" option to reset.
• Account access changes. Contact your company administrator.
• Browser compatibility. Ensure you're using a supported browser (Chrome, Firefox, Edge, Safari).

Q: What are the busiest times, and how can I avoid them?

A: Peak congestion typically occurs during end-of-day processing (4 pm - 7 pm local time), Monday mornings after weekend order accumulation, and final shipping days before major holidays.

Best practices:

• Process shipments throughout the day rather than in bulk batches.
• Start label generation early in your operational window.
• Stagger large batch processes when possible.

Data and reporting

Q: Why do my shipment counts not match between different reports?

A: Discrepancies can occur due to different time periods or date ranges in report filters, data aggregation timing differences, status changes that occurred between report generations, or different filtering criteria (e.g., test mode shipments included/excluded).

Best practice: For reconciliation, export raw shipment data and use consistent date ranges and filters.

Q: How can I download a report of all my shipments?

A: You can find information about exporting shipment data in Export Shipment Data.

Note: Large exports (>10,000 shipments) may take several minutes to generate during peak periods.

Q: What data should I monitor during peak season?

A: Key metrics to track:

• Daily shipment volume and processing rate
• Carrier performance and on-time delivery rates
• Label generation success rates
• Manifesting completion status
• Cost per shipment and total shipping spend
• Failed or error shipments requiring attention

Manifesting and end-of-day processing

Q: What is manifesting, and why is it important?

A: Manifesting (also called end-of-day processing) is the process of closing out the day's shipments with each carrier, generating pickup lists and paperwork, confirming which packages will be picked up, and completing carrier billing reconciliation.

Q: What time should I complete manifesting?

A: Best practices:

• Complete manifesting before your carrier pickup time.
• Allow at least 30-60 minutes before pickup.
• Earlier is better during peak season to avoid processing delays.
• Some carriers require manifesting by specific cutoff times.

Automated manifesting: Shipium can automatically manifest shipments at scheduled times; you can configure this in your account settings.

Q: What should I do if manifesting fails?

A: Manifest failures during peak typically result from carrier API timeouts during high-volume periods, individual shipment errors preventing batch completion, or network connectivity issues.

Immediate actions:

• Check the manifest error details for specific shipment issues.
• Correct any problematic shipments.
• Retry the manifest operation.
• Contact Shipium Support if failures persist for more than 15 minutes.

Critical: Don't let unmanifested shipments go to carrier pickup, as they may be rejected.

Q: Can I manifest multiple times per day?

A: Yes. You can manifest:

• As frequently as needed throughout the day.
• Separately for different carriers.
• Separately for different origin locations.
• On-demand via the console or API.

Peak season tip: Manifesting in smaller batches throughout the day can reduce the risk of end-of-day bulk processing failures.

Q: How do I know if my manifest completed successfully?

A: Successful manifests show:

• "Completed" status in the console.
• All shipments moved to "Manifested" status.
• Manifest documents available for download.
• Confirmation numbers from the carrier (for some carriers).