About the Shipium Pack App

The Shipium Pack Application (Pack App) enables you to ship packages from your pack stations within your warehouse management system. This ability allows for more efficient order fulfillment via streamlined packing processes, standardization, improved labor efficiency, and cost savings. Using the Pack App, you can create a partial or complete shipment from any origin in your network and create a label in the Shipium Console, whether scanning a barcode or manually entering product information. Once you create a shipment, you can cancel it and re-run the carrier selection process.

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The Pack App supports two authentication methods: single sign-on (SSO) and username/password. If you want to use SSO, see SSO for Your Shipium Account for setup guidance, or reach out to your Shipium contact during onboarding to determine the best fit for your organization.

Within the Pack App, your organization can:

• assign users with varying permission levels;
• configure origins within your network;
• schedule pickups;
• scan barcodes;
• pack orders;
• print labels; and
• maintain a network address book.

This document provides guidance for using the Pack App in the console.

Fulfillment context configuration required

In order to use the Pack App, you'll need to have a fulfillment context configured with at least one origin and carrier contract. You can find information in the Fulfillment Contexts documentation.

Configure users in the Pack App

To begin, you'll log in to the Shipium Pack App. Within the application, you can configure users and assign them to origins. Your Implementation team member can assist you with bulk uploading of user and origin data.

User roles

Console access and functionality are defined for the three user roles within the Pack App: Administrator (Admin), Site Manager, and Site Associate. You can access users by selecting Users in the lefthand navigation menu.

Administrator (Admin)

Administrators in the Pack App have the most user permissions. The Administrator role has:

• the ability to assign Site Managers and Site Associates (Packers and Shippers) to origins;
• organization-level access to the Shipium Console; and
• all capabilities of the Site Manager role.

Site Manager

The Site Manager has more user permissions than the Site Associate but less than the Administrator. The Site Manager role has:

• the ability to assign Site Associates (Packers and Shippers) to origins;
• access to assigned stores;
• the ability to view all pages inside the Pack App for their assigned store;
• the ability to action all orders with weights and dimensions;
• the ability to change an order address by canceling the order and resending it with the corrected address;
• the ability to create, edit, and delete addresses in the address book;
• the ability to print a shipping label for their assigned store;
• the ability to view the Order search page via the Pack App for their assigned store;
• the ability to create orders via the Pack App Print Label Tool;
• the ability to cancel an order;
• the ability to configure autoship for assigned origins;
• the ability to split shipments, add weights and dimensions, specify items per box, mark reason codes, and preview and confirm splits; and
• all capabilities of the Site Associate role.

Site Associate

Site Associates (Packers and Shippers) have the most basic user permissions, with less than the Administrator and Site Manager. The Site Associate role has:

• access only to the store(s) to which they are assigned;
• the ability to action all orders with weights and dimensions for their assigned store, but not cancel the order;
• the ability to print a shipping label for their assigned store;
• the ability to view all pages inside the Pack App for their assigned store;
• the ability to create orders via the Pack App Print Label Tool;
• the ability to use autoship (based on origin configuration);
• the ability to update orders ahead of time split parameters and submit pre-confirmed splits; and
• the ability to create addresses in the address book, but not delete or edit them.

Assign users to origins

Once a user has been added to your Pack App network, you can assign origins to that user by selecting the + Assign Origin button for that user. Depending on permission levels, some users can only view the origin(s) to which they are assigned.

You also can access user details by clicking on the user's name on the primary Users screen, which opens the user screen.

Configure origins (fulfillment centers or stores) in the Pack App

Within the Pack App, you'll select Origins from the navigation menu at left to access the Origins primary page.

You can click on any origin name to access details for that origin. Within the origin's page, you can manage users for that origin and edit origin details.

Within the origin's page, you can assign and manage users by selecting the + Assign User and Manage Users buttons.

Schedule carrier pickups in the Pack App

To schedule carrier pickups for your fulfillment center, you'll access Pickups from the lefthand navigation menu.

After selecting + Create Pickup, a modal will appear for you to provide the following information:

• Pickup Date. Required. The desired date for the carrier pickup
• Earliest Pickup. Optional. A time for the earliest possible pickup, including a Now option
• Latest Pickup. Optional. A time for the latest possible pickup, including a Now option
• Origin. Optional. The origin from which the shipment will be picked up
• Service Method. Optional. You can select a carrier and all its service methods or a single service method from the dropdown menu.
• Test Mode. Optional. You can toggle on Test Mode to indicate the shipment is being created in test mode.
• Contact Name. Required. The contact name of the person associated with the origin (fulfillment center) from which the shipment is being picked up
• Company Name. Required. The company name associated with the origin (fulfillment center) from which the shipment is being picked up
• Address Line 1. Required. The first address line for the origin (fulfillment center) from which the shipment is being picked up
• City. Required. The city where the origin (fulfillment center) from which the shipment is being picked up is located
• Postal Code. Required. The postal code where the origin (fulfillment center) from which the shipment is being picked up is located
• State/Region. Required. The state (or region) where the origin (fulfillment center) from which the shipment is being picked up is located
• Country. Required. The country where the origin (fulfillment center) from which the shipment is being picked up is located

Scan barcodes with the package scanner

The Pack App's package scanner functionality is designed to dramatically improve the speed and accuracy of your packing and shipping operations. By scanning barcodes, you can eliminate manual data entry and reduce the risk of errors.

Scanning workflows

The Pack App supports two main scanning workflows:

• Autoship (single scan). This workflow is designed for maximum efficiency. Simply scan a single barcode (e.g., an LPN on the packing slip), and the Pack App will automatically fetch the order, run carrier selection, and print the shipping label. This is ideal for simple, single-package shipments where the weight and dimensions are known.
• Double scan. This workflow provides more flexibility. First, you scan the order's LPN to bring up the shipment details. Then, you scan a second barcode corresponding to a pre-defined package type. The Pack App will then associate the dimensions and weight of that package type with the shipment, and you can proceed to print the label.

Configure devices

To access device settings, you'll select the printer icon near the top right of the screen. Clicking the icon opens the Devices modal, which has three tabs: Label Printer, Document Printer, and Scale. Each tab displays a status badge indicating whether the device is connected and ready.

Label Printer

The Label Printer tab is where you'll configure your thermal or ZPL-compatible printer for shipping labels. Select your printer from the dropdown menu. Under Print Settings, you can configure the following:

• DPI. Select the dots per inch for label printing (default: 300 DPI).
• Units. Select the unit of measurement for label dimensions (inches or centimeters).
• Width / Height. Set the label dimensions (default: 4.0 × 6.0 inches).

Click Print Test ZPL Page to verify your printer is working correctly.

Document Printer

The Document Printer tab is where you'll configure a laser or standard printer for supplementary documents. The document printer is used to automatically print supplementary documents attached to a shipment. If neither a label printer nor a document printer is configured and an international shipment has supplementary documents, the AutoShip workflow will display a Supplementary Documents — skipped callout indicating that no printer is available.

Scale

The Scale tab is where you'll connect a weight reading device. Select your scale from the dropdown menu. The current weight reading from the connected device will be displayed.

Supported barcodes

The Pack App can be configured to work with a variety of barcode types, including:

• LPN (license plate number). A unique identifier for a specific order or shipment
• Package type barcodes. Barcodes that represent your pre-defined package types (e.g., "small box", "medium box")

Error handling

If an error occurs during the scanning process (e.g., an invalid barcode is scanned, or the order cannot be found), the Pack App will provide clear on-screen feedback, allowing you to quickly resolve the issue and continue with the packing process.

Orders in the Pack App

When you scan an order barcode, you can access details of that order in the Pack App's Orders section.

You can use the order status cards at the top of the display window to filter orders by their status. For example, if you select Complete, the list of orders appearing on screen will be limited to only those with a Complete status.

When you select any individual order, you'll see all details associated with it, including the order information such as the order ID, order date, status, shipping address, order ID, and cost; the packing information including packaging material, weight, and dimensions; and packing progress. You'll populate values for the packaging information and interact with the items to pack below.

You can scan individual items from the Items to Pack list to pack them, or you can select the Pack button next to the item to pack it. Each pack action applies to one quantity for each product/item. You can use the Unpack button at any time to unpack the item.

Once all items in the order have been packed, either via scanner or the manual entry in the console, you'll see your packing progress represented as a green line with the option to click the Complete Order button. If you need to cancel an order, you can do so by selecting the red Cancel Order button on the order details screen.

Split shipments

The Pack App allows you to split a single order into multiple shipments. This is useful when an order contains items that need to be shipped in separate packages. Within the Orders workflow, when you select an order to view details and enter information about the order, you'll see a Split Shipment toggle button in the Packing Progress section of the screen. Next, you'll assign items to a specific shipment. You can also specify the quantity of each item to include in each shipment. Once you've assigned each item/product to a shipment, you'll have the option to Complete Split Order by selecting the button at the bottom of the Packing Progress section.

Track split shipments

Once an order has been split, you can track each individual shipment separately. The original order will be updated to show that it has been split, and it will contain links to the new individual shipments. Each split shipment will have its own tracking number and shipping label.

Generate labels via the Pack App Print Label Tool

To print labels, you'll need to be logged into the Shipium Pack App. You'll select Print Labels from the lefthand navigation menu. The Print Labels page includes two tabs: Print Labels and Print Labels (v2). The original Print Labels tool is available via the Print Labels tab. The updated multi-step wizard experience is available via the Print Labels (v2) tab and is the recommended workflow for new users. Both workflows are described in this section.

About printing labels from the Pack App

If you are in a fulfillment center situation where you need to print labels directly from the Pack App, there are options to do so that will automatically push labels to an attached printer.

Print from the Pack App

You'll need to complete a few steps to print labels from the Pack App, depending on your use case. Before printing, ensure your devices are configured; see Configure devices for guidance on setting up your label printer, document printer, and scale via QZ Tray.

Install QZ Tray

On the computer on which you would like to install QZ Tray (and on which a compatible printer is installed), go to QZ's application page and download the correct application for that computer.

Re-print a label

When viewing a particular label, you can print it again by using the toolbar that is next to the label and clicking the Print button. This will feed the ZPL for the label directly to your printer, and you should get a label.

Print from the Pack App Print Labels tool

You'll access Print Labels from the left navigation menu within the Pack App. You'll provide shipment details, ship options (optional), origin and destination addresses, and any preferred label configurations.

Shipment details

Information about the package, including the packaging material, linear dimensions, and weight, is required.

Shipment order items

You'll add each item for your order by selecting + Add Item. Then you will need to provide details including a product identifier, the number of units of the item, item weight, and other special product properties for each item you add.

Ship options

Ship options include preferences for shipping, including special delivery properties (e.g, delivery signature), identification tags, and unique identifiers. A desired delivery date option is required; the default value is set to No Specific Date.

Ship-from address

You can select from the Fulfillment Context dropdown menu to select a fulfillment context configured for your network in the Shipium platform.

Ship-to address

If you have an address book set up for the Pack App, you can select an entry from the Address Book dropdown menu. Address Type is required.

Print the label

Once you have used the Pack App Print Labels tool to print a label, you can immediately print by using the toolbar that is next to the label and clicking the Print button. This will feed the ZPL for the label directly to your printer, and you should get a label.

Manage the Pack App address book

Your organization can create an address book within the Pack App to expedite order processing. You can upload your address book information via CSV file, or you can manually input the data for each entry within the Pack App in the console. Your Implementation team member can help you with bulk uploading of addresses.

Set up webhooks for event notifications

You can set up optional webhooks to be notified automatically of order and shipment event updates. The Webhooks for Pack App Order Lifecycle documentation includes guidance for setting up a webhook to be notified of order lifecycle events.