# About your account log-in

Each Shipium account user has a unique log-in link, but you can also log in from the [Shipium Console](https://partner.shipium.com/login).

Enter your email address associated with your account and your password and either type Return/Enter or click on the **Login** button.

# Password reset

Underneath the **Login** button, you will also find the **Forgot Password** link, in case you need to reset your password for Shipium access.

Upon clicking **Forgot Password**, you'll see a screen to reset your password.

Enter your email and click **Submit**. You'll receive an email with a one-time link to reset your password. If you do not use this link within the time period specified within the email itself, you'll need to request another password.

# Resources

Your Shipium team member is available to help along the way. However, you might find these resources helpful:

- [Terms and Definitions](https://docs.shipium.com/docs/common-terms)
- [Troubleshooting Guide](https://docs.shipium.com/docs/troubleshooting-guide)
- [Contact Shipium Support](https://docs.shipium.com/docs/contacting-shipium-support)

# FAQ

**Q:** How often are password resets required?

**A:** Password resets are required every 90 days, unless your organization uses [SSO configuration](https://docs.shipium.com/docs/sso-for-your-shipium-account).

Updated 8 months ago