# Frequently Asked Questions

## Access to Shipium Orca AI Analytics

**Q**: Who can access Shipium Orca AI Analytics?

**A**: Any current (or future) customer of a Shipium product that has Shipium Orca AI Analytics available can utilize the system. For instance, if you are a current Shipium Carrier Selection customer, you could access Shipium Orca AI Analytics for Carrier Selection by discussing with your Shipium Customer Success representative.

**Q**: Who do I contact to get a demo of Shipium Orca AI Analytics?

**A**: If you are an existing customer, please contact your Shipium Customer Success representative. If you are not a customer, please email [sales@shipium.com](mailto:sales@shipium.com) to schedule a demo.

## Privacy and AI

**Q**: I'm concerned about some AI services like ChatGPT having external access to my data. Isn't it risky for me to use AI on my data at Shipium?

**A**: Shipium's system does not use external AI with **any of your data**. AI is only used for translating your intent, but access to your supply chain data only happens within Shipium's privacy protected, SOC-2 certified environment.

**Q**: If I want to learn more about your AI policies and security, where can I find that information?

**A**: You can find that information in the [Shipium Trust Center](https://trust.shipium.com/), where you can also download Shipium's AI Trust and Security Whitepaper.

**Q**: Where can I learn more about Shipium's general policies around privacy?

**A**: [https://info.shipium.com/privacy](https://info.shipium.com/privacy)

## Shipium Orca AI Analytics and Other Shipium Products

**Q**: Which Shipium features have Shipium Orca AI Analytics access?

**A**: As of January 2026, Shipium Carrier Selection and Labeling is supported in Shipium Orca AI Analytics with additional product support rolling out throughout 2026.

## Product Features

**Q**: If I am a current user and I have ideas for new features, how can I get those incorporated into your roadmap?

**A**: You can always contact your Shipium Customer Success Manager as a first option, or you can email [shipium-orca-feedback@shipium.com](mailto:shipium-orca-feedback@shipium.com).

Updated 6 months ago